AMAZING!!!
I visited a walk-in clinic complaining of tachycardia, shortness of breath, thirst, dizziness, lightheadedness, numbness, feeling faint. Was told to go straight the the ER, because they couldn't treat me. I went to Englewood ER, where I was treated very poorly, and spoken to as if I were either an idiot or a hysterical woman having a panic attack. The nurse, Alexis, spoke to me as if it were a police interrogation, arguing about my previous health history and second-guessing my primary care provider's judgement. I was refused fluids despite complaining of thirst, and ultimately told to go home by Dr. Theresa Whitt because the ER was only for people with emergencies. My blood pressure was 169/94, heart rate was 120, and I couldn't feel my legs. Seemed serious to me. I drove myself home, crying uncontrollably at that point and unsure if I could get home without passing out.
Was really sick last year. spent a few days here, and they were really good to my situation. I think I was so cold with fever that the heat was killing the nurses. Thank God they allowed it til my fever broke. Really grateful they were there.
In May I had knee replacement surgery, and I had a very positive experience. Each person I encountered, from the pre-admission interview, pre-op, recovery, floor nurses, physical therapists, and all support personnel were professional in their approach and attentive to my needs. I have no complaints and have very positive feelings about the whole experience.
The next day I was even worse, unable to care for my children, so I tried to go back to the walk-in clinic, who refused to see me and told me to go back to the ER. I knew that was pointless, so I went to an Urgent Care facility, who sent me by ambulance to Fawcett ER. There I was diagnosed with severe dehydration and given IV fluids and medication. The doctor attested that all the symptoms were likely due to dehydration, which is, of course, an emergency condition.
I would expect Englewood Community Hospital to be capable of diagnosing a relatively simple condition like dehydration in south Florida, but now I have to deal with the subsequent Urgent Care, ambulance ride, and ER costs, which I'm sure will be in the 5-figures. The patient advocate was very apologetic, and said she would have Rene Jackson, risk management director, contact me. I finally got a return call from Rene today, more than two weeks later, and she clearly had no time for me or my pain and humiliation, stated repeatedly that she had no idea why she was expected to speak to me, and that all she could do was submit it for peer review, which is confidential so I would never know what the doctors decided. She also claimed that I must have become severely dehydrated within the 18 hours between visiting her facility and Fawcett, because her staff would have diagnosed it.
I'm a volunteer at this hospital and I can say that the staff are truly wonderful. The rooms are kept nicely and the small hospital really gives it a community feeling. Despite Englewood Hospital's little size, its got BIG heart and people who know what they are doing!!
Note to the hospital: please don't pretend to care and ask me to call and speak to someone. I've done that, repeatedly, and apparently I'm still an idiot and somehow at fault for "choosing to visit an emergency room" for a non-emergency (those were Rene Jackson's words just today).
It's so frustrating, as a woman, to repeatedly be treated like I'm stupid for desperately trying to seek medical treatment when I knew something was very wrong, and I knew I was in no shape to care for 3 young children alone. This is an epidemic in the medical industry, leading so many women to ignore serious symptoms for fear of being ridiculed by the very people who are sworn to help. Inexcusable.
My boyfriend was admitted through the ER with acute appendicitis. He was scheduled for surgery, shortly thereafter, with Dr. Lilly. The care and compassion I and my partner received from the staff was above and beyond anything we have experienced. He just recently had back surgery at another hospital, whos care was no where near the care we received from Englewood Hospital! Our nurses..Tess, Yelena, Alli and Michael was above and beyond anything we have experienced thus far! Housekeeping was even so gracious! And the doctors were exceptional! The ER staff was quick to address his illness as well as attentive and caring! I cannot thank them all enough for their sincere compassion they have for their patients! Thank you all so much!! And Dr. Lilly was just the best that you would want from a doctor!
Englewood Community Hospital is a US Hospital based in Englewood, Florida. Englewood Community Hospital is located at 700 Medical Blvd, Englewood, FL 34223, USA.
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